Policies

Guarantees and Warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Global Grow Supplies (GGS) reserves the right to:

  • Assess the condition and age of returned goods prior to providing a repair, exchange or refund
  • We offer the guarentees and warranties provided to us from our suppliers. This may result in a repair, exchange or refund being refused
  • Refunds will be issued using your original payment method or as credit in your account.

 

Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you. All goods must be reurned via our Return Authority facility.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Global Grow Services (GGS) will offer you an exchange or refund provided that:

  • You return the item within 28 days of purchase;
  • You produce your original tax invoice (email receipt) at the time you return the item
  • The item is in resaleable condition
  • The item is in its original packaging, including instruction manuals and all accessories;
  • The item is unworn, unopened, unused and in its original condition;

If these requirements are not satisfied Global Grow Services (GGS) reserves the right not to offer an exchange or refund for change of mind returns. For change of mind return/exchange, delivery fee is non-refundable.

Other Returns

Global Grow Services (GGS) will accept product returns and provide you with an exchange, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and

You can present your Global Grow Services (GGS) tax invoice (email receipt) or other adequate proof of purchase. Global Grow Services (GGS) may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Global Grow Services (GGS) reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods. Claims for compensation or reasonable expenses incurred in returning your goods should be addressed in your return authority and needs to be accompanied with supporting evidence 

 

Privacy Policy

Global Grow Supplies (GGS) is committed to protecting your privacy. You will be asked for information that is relevant to your return or to satisfy legislative requirements.

When returning goods with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction.

Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.  If you do not provide this information then we may be unable to process your return. For further information on how we secure your details please go to our FAQ (Frequently Asked Questions) page.

 

Newsletter

Global Grow Supplies (GGS) offers a discount coupon on your second order. To recieve this coupon you must subscribe to the newsletter and be a registered user.

 

Trade Partners

Our suppliers are committed to providing you with the best products at affordable prices. They share our customer first policy.

Australian Perlite and Minerals - (Link)

Bainbridge Pet and Vet Items - (Link)

Castrol Oils and Lubricants - (Link)

Nylex Tanks - (Link)

Ryset Tools and Horticulture - (Link)

Signet Business Supplies - (Link)

Searles Garden Products - (Link)