Frequently Asked Questions

Why should I choose you?

Here's a couple of reasons why you should shop with us ...  

  • Best products not profits – We source the best items and do not resort to home brands to boost our profits
  • Everyday low prices - You will receive the best pricing daily and we also offer other ongoing benefits
  • Save time and money - Shop in comfort, at home or in the field without pushy sales people
  • Take control of your purchases – It’s simple, buy more and save... what you pay is up to you!
  • Control your costs - Competitive pricing and reduce the cost per unit shipped by buying in bulk
  • Loyalty rewards - The more orders you place and dollars spent, the larger your rebate (for business account holders)
  • Reduce wait times – Know straight away what's available and then track your orders via your account
  • Share it - Tell friends about us, share products and increase your rebate (for account holders only)
  • Secure checkout – Pay by Master card or VISA, EFT via your bank, Pay Pal or After pay to buy now, pay later
  • Use what the professionals use – Proven performance, expert grade items that are tried and tested to perform
  • We operate 24/7 - Our online store is always open and processing orders even when your current supplier is not

Do you have a store?

Global Grow Supplies (GGS) have a proven track record of customer support excellence. We are authorized dealers for every line we sell and are backed by the manufacturer on each of our lines. Should a problem or issue occur simply complete a return authority and it will be sorted by our suppliers.

No, we do not have a retail store but we do have a number of warehouses where we ship goods from. The majority of our business is selling over the internet and over the phone. We ship from several warehouses located throughout the country and abroad. We believe our online only, unique business model keeps us focused on providing you with the best internet shopping experience and reduces traditional brick and mortar costs so we can pass on the savings to our customers. Yes, we believe in clicks over bricks. 

Is my personal information secure?

Global Grow Supplies (GGS) respects your privacy as per our privacy policy and will not distribute your personal information to any third party that is not involved in the fulfillment your order. We do not disclose contact names, business details, phone numbers, email or web addresses and and other information unless our clients approve.

Global Grow Supplies (GGS) uses the latest SSL encryption technology (look for the S (https) in the navigation bar above) to make sure all your orders are secure. We also reserve details provided to us by customers offline to prevent breaches.

Our supply partners maintain a high level of security supplying secure shipping and banking services. Our site displays a padlock or unbroken key at the top or bottom of your browser as a sign that encryption is being used and our digital certificate is protecting our users. Encryption is a data-scrambling technology that keeps crooks from stealing your personal financial information. We also use world class security software on our website as an additional layer to monitor traffic.

Before giving your credit card or making a payment online, check that the site is enabled and encrypted for online safety like ours. Our credit cards are encrypted before they reach our servers which provide yet another level of protection. Additionally, every order is fraud screened by our verification software for a level of protection that surpasses most dealers. So, if your current supplier doesn't offer this, then you should shop with us.

How can I be sure that I will have a great online shopping experience?

Global Grow Supplies (GGS) respects your right to privacy so our site does not have pop up ads or unsolicited mail. Pop-ups often don’t take you to a website at all, but rather to a phony operation designed to steal your personal information. Reputable online retailers don't send you solicitations via email unless you specifically signed up to get information from them or their partners. “Spoof sites” are meant to fool you into giving personal information by mimicking other sites. Using your dashboard, you have many ways of contacting us and supply partners should you have any issues. Your personal information is not distributed to any party without prior consent.

Reputable sites will spell out their return policy, privacy policy and their shipping policies. If you can’t find this information on a suppliers site then, shop with us. Reputable sites will also tell you how they protect your personal information and secure your data. This is a disclosure statement and you should read it before shopping online. If you do not see it, a padlock, an unbroken key than you should not be providing any of your payment, personal or sensitive information.

Shop elsewhere if you can see this information.

How long do orders take?

Global Grow Supplies (GGS) usually takes 2-3 days to ship most Metro orders and 3-7 for regional areas. When you order you will be given an ETA (Estimated Time of Arrival). Our website also allows you to check your order status by logging into your customer account by simply going to 'User Login' on our homepage and selecting 'My Orders' in your dashboard.

Once your order ships, you will receive an email notification with your tracking link or reference number. With this number you can visit the carriers website to track your order. You can also track the progress of your shipment while logged into your customer account 'My Account'. If you do not get a link use the transit guide below using Melbourne.

If you decide to cancel or return your order, please use our return authority. We try to ship out most orders almost as quickly as we receive them, giving us a very small window to cancel orders. In many cases, our warehouse is picking and packing your order within minutes of receiving it. However, once an item ships, you can still refuse the shipment for a refund, minus any freight and charges we incur. We will keep the items on order until they are back in stock or we get an RMA.

The time it takes all depends on the shipping method selected. Simply add an item to the cart, enter your zip code, and it will show you the shipping method, rates, carrier and estimated transit time. Your order will automatically ship from the warehouse closest to your shipping address, depending on inventory in stock. Feel free to contact one of our customer service representatives to get more specific information via an online enquiry through contact us, using the tawk to chat now feature or contact us through your dashboard.

Global Grow Supplies (GGS) ships worldwide. Simply add the items to your cart and checkout. All International customers will be responsible for any customs duties and taxes if applicable. We cannot guarantee a time frame on international orders as there are many variables but orders can vary from 3 days to 12 weeks. When you order your goods you will be given a number of carrier options, costs and time frames.

How long things take to be delivered

What are you main objectives?

Global Grow Supplies (GGS) would like to see businesses using resources better, recycling or biodegradable where possible, using beneficial insects and plants over synthetic fertilizers, reduction of on farm chemicals, a prevention rather than cure action on crop protection, maintaining good soil health, increased usage of ground and covers to protect crops and dwellings, retain water, reduce variables and using suitable products for their growing and building conditions.

Global Grow Supplies (GGS) would like the building, construction and landscaping spaces to encourage domestic properties and new estates to plant more trees, have backyard vegetable garden beds, grow vertical gardens in tight spaces, use drought resistant seed and natural ground covers, explore aquaculture to grow herbs and fish, use better solar and water practices to capture these valuable resources outdoors and indoors to use sustainable, natural products to improve efficiency and effectiveness of building products and a reduction of ongoing household costs.

We offer a AUD$20.00 off order coupon / gift certificate which is applicable to your second order with us via our store. This is to encourage people signing up to our newsletter and opening accounts with us. To reward repeat buyers this voucher can be applied to obtain the best products for your home, business, land management and on farm uses. 

Do you price match against other dealers?

Global Grow Supplies (GGS) will price match and/or beat pricing on any large quantity bulk orders only.

We already have competitive pricing structure loaded on all items. However, on large ongoing orders we offer account customers, that have a regular buying pattern and can provide an invoice or supporting documentation such as a proof of purchase to confirm pricing and quantities from their current supplier even better pricing on items and freight.

All of our items are brand new, factory sealed and come with the manufacturer’s warranty. We do not offer discounts on clearance or discontinued items, seconds, return and repaired goods or items that are not of the same standard. We do not sell or support inferior products and will only price match on like, new items.

Yes we do set special customer pricing for account customers that order often. If you would like to setup special pricing please lodge a 'request quote' via our contact us page or text the details to +61 402 053 835 outlining the product, quantities, delivery address, frequency you purchase these items and we will provide you with a quote and lock in special pricing for you.j

Our quotes can be itemized, can be split in item cost and freight outlay or can be a delivered price to your nominated destination. Please specify which options suits you.  

Do you have a return policy and how long does it take?

Global Grow Supplies (GGS) offers a return policy, to view it go to the main menu, select customer service and click on policies. By using our return authority, once the item is returned to our warehouse, a refund will be processed. The refund could take up to 14 business days to be processed and will be returned to your account or card that you paid on. 

Hopefully this answers all of your questions. If not, please feel free to contact us and send us your query for a prompy reply. We look forward to working with you. For worldwide queries, phone us on +61 402 053 835 or via mail, Attention: Global Grow Supplies, 82 Hassett Crescent, Keilor East, Victoria, 3033, Melbourne, Victoria, Australia. All product images on our website are indicative only and provided as a guide. Actual product delivered may vary slightly in colour, size or packaging.